Terms of Service

Effective Date: April 27, 2026 Last Updated: April 27, 2026

These Terms of Service ("Terms") govern your access to and use of the Bloom & Cinder mobile application (the "App"), including any updates, in-app purchases, subscriptions, virtual currency, and related services (collectively, the "Service") provided by Voidberry LLC ("Voidberry," "we," "us," or "our"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, do not download, install, or use the App.

These Terms include a binding arbitration clause and class action waiver in Section 14. Please read them carefully.

1. Eligibility

You must be at least 13 years old to use the App. If you are between 13 and the age of majority in your jurisdiction, you must have permission from a parent or legal guardian who agrees to these Terms on your behalf. The App is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

2. License Grant

Subject to your compliance with these Terms, Voidberry grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App for your personal, non-commercial entertainment on a device you own or control. This license is granted solely for use in accordance with these Terms and the applicable platform terms (Apple App Store or Google Play Store).

3. Restrictions

You agree not to, and not to permit any third party to:

  • Copy, modify, distribute, sell, lease, or sublicense the App

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App, except to the extent expressly permitted by applicable law

  • Use any automated means (including bots, scrapers, scripts, or emulators) to access or interact with the App

  • Modify, manipulate, or interfere with the App's operation, including using cheats, exploits, mods, hacks, or unauthorized third-party software

  • Use the App to harass, abuse, threaten, or defame any person

  • Use the App for any unlawful purpose or in violation of any applicable law or regulation

  • Create multiple accounts to circumvent restrictions, exploit promotional offers, or evade bans

  • Sell, trade, transfer, or attempt to sell, trade, or transfer your account or any virtual items

  • Bypass, disable, or otherwise circumvent any security or access-control measures of the App

  • Submit fraudulent chargebacks, refund requests, or payment disputes

  • Engage in any conduct that, in our sole discretion, harms other users or the integrity of the Service

4. Account and Anonymous Identifiers

The App does not require account registration. We use anonymous identifiers (provided by services such as PlayFab and RevenueCat) to manage your gameplay progress, purchases, and entitlements. You are responsible for the security of the device on which the App is installed. You acknowledge that loss, theft, or compromise of your device may result in loss of progress, purchases, or virtual currency, and Voidberry is not liable for any such loss.

5. In-App Purchases

The App offers in-app purchases, including consumable virtual currency ("Gems"), non-consumable items, and auto-renewable subscriptions. All purchases are processed through the applicable platform (Apple App Store or Google Play Store) and are subject to that platform's terms and conditions.

5.1 Pricing and Billing

Prices are displayed within the App at the time of purchase and may vary by region and currency. All purchases are charged to your Apple ID or Google Play account. By making a purchase, you authorize the applicable platform to charge the payment method associated with your account.

5.2 Subscriptions (Auto-Renewable)

The App offers auto-renewable subscriptions. Subscription names, features, durations, and prices are displayed within the App at the point of purchase and may vary by region. By purchasing a subscription, you agree to the price, billing period, and terms displayed at the time of purchase.

  • Auto-Renewal: Your subscription will automatically renew at the end of each billing period at the then-current price unless you cancel at least 24 hours before the end of the current period.

  • Billing: You will be charged for renewal within 24 hours prior to the end of the current period.

  • Cancellation: You can manage and cancel subscriptions at any time through your Apple ID account settings (iOS) or Google Play account settings (Android). Cancellation takes effect at the end of the current billing period.

  • Free Trials: If a free trial is offered, the trial automatically converts to a paid subscription at the end of the trial period unless cancelled at least 24 hours before the trial ends. Any unused portion of a free trial is forfeited upon purchasing a subscription.

  • Price Changes: We may change subscription prices. If we do, we will provide notice and an opportunity to cancel before the change takes effect.

5.3 Refunds

All purchases are final and non-refundable, except where required by applicable law. Refund requests for purchases made through the Apple App Store or Google Play Store must be submitted directly to Apple or Google, respectively, and are subject to their refund policies. Voidberry does not process refunds directly.

For users in the European Union, United Kingdom, or other jurisdictions with mandatory consumer rights, you may have a statutory right to withdraw from a purchase within a specified period. By accessing or using digital content immediately upon purchase, you expressly request immediate performance and acknowledge that you waive any right of withdrawal once the digital content has been delivered, to the extent permitted by applicable law.

6. Virtual Currency and Virtual Items

The App contains virtual currency ("Gems") and other virtual items (collectively, "Virtual Items"). The following terms apply to all Virtual Items:

  • No Real-World Value: Virtual Items have no monetary value, no cash equivalent, and cannot be exchanged for real currency or anything of monetary value outside the App.

  • License, Not Property: Virtual Items are licensed to you, not sold. You do not own Virtual Items. We grant you a limited, personal, non-transferable, revocable license to use Virtual Items solely within the App.

  • No Transfer or Resale: You may not sell, trade, transfer, gift, or attempt to sell, trade, transfer, or gift Virtual Items to any other person, account, or platform. Any such attempt is a violation of these Terms and may result in forfeiture of Virtual Items and termination of your access to the Service.

  • Non-Refundable: Virtual Items, once purchased or received, are non-refundable except as required by applicable law.

  • Modification and Revocation: We reserve the right to modify, regulate, suspend, replace, devalue, or eliminate Virtual Items at any time, with or without notice, and without liability to you. This includes situations where we believe Virtual Items were obtained through fraud, exploits, cheating, chargebacks, or any violation of these Terms.

  • No Liability for Loss: We are not liable for the loss of Virtual Items resulting from device loss, account termination, service modification, or any cause outside our reasonable control.

  • Termination: Upon termination of your access to the Service for any reason, any Virtual Items associated with your usage are forfeited without compensation.

7. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute through your payment provider for any in-app purchase, we reserve the right to immediately revoke any Virtual Items, subscriptions, or other entitlements associated with the disputed transaction, terminate your access to the Service, and prevent you from making future purchases. Submission of a fraudulent chargeback is a material breach of these Terms.

8. Updates and Service Changes

We may release updates, patches, modifications, or new versions of the App from time to time. Some updates may be required for continued use of the App. We may also modify, suspend, or discontinue the App or any feature of the Service at any time, with or without notice, and without liability to you. We are not obligated to maintain backward compatibility with older versions of the App or with any specific device, operating system, or platform.

9. Third-Party Services

The App integrates third-party services, including but not limited to: Apple App Store and StoreKit; Google Play and Play Billing; RevenueCat (subscription management); PlayFab by Microsoft (cloud save and player services); Google AdMob (advertising); Google Firebase (analytics and crash reporting); Kochava (attribution); and Unity (game engine). Your use of these services may be subject to their own terms and privacy policies. We are not responsible for third-party services and disclaim all liability arising from your use of them.

10. Privacy

Your use of the App is also governed by our Privacy Policy, available at https://www.voidberry.com/privacy-policy. By using the App, you consent to the data practices described in the Privacy Policy.

11. Intellectual Property

The App, including all content, graphics, audio, code, characters, and trademarks, is owned by Voidberry or its licensors and is protected by copyright, trademark, and other intellectual property laws. Except for the limited license granted in Section 2, no rights are granted to you. You may not use any Voidberry trademarks without our prior written permission.

12. User Feedback

If you submit any suggestions, ideas, feedback, or recommendations to us regarding the App ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, and incorporate the Feedback for any purpose, without compensation or attribution.

13. Termination

We may suspend or terminate your access to the App at any time, with or without notice, for any reason, including but not limited to violation of these Terms, suspected fraud or cheating, or for operational reasons. Upon termination:

  • Your license to use the App ends immediately

  • Any Virtual Items associated with your usage are forfeited

  • Active subscriptions will continue until the end of the current billing period unless terminated by the platform

  • Sections of these Terms that by their nature should survive termination will survive (including Sections 6, 7, 11, 14, 15, 16, and 17)

You may stop using the App at any time by uninstalling it. To request deletion of your data, see our Privacy Policy.

14. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

14.1 Informal Resolution

Before filing a formal dispute, you agree to attempt to resolve any claim by contacting us at support@voidberry.com and providing a description of the dispute. We will attempt to resolve the dispute informally for at least 60 days before formal proceedings.

14.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the App that is not resolved informally shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in the English language and seated in Los Angeles County, California, unless you and Voidberry agree otherwise. Judgment on the award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND VOIDBERRY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

14.4 Exceptions

Notwithstanding the above, either party may (a) bring an individual action in small claims court, or (b) seek injunctive or equitable relief in court for claims related to intellectual property infringement.

14.5 Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@voidberry.com within 30 days of first agreeing to these Terms. The notice must include your name and a clear statement that you wish to opt out of arbitration.

14.6 EU, UK, and Other Jurisdiction Carve-Outs

If you are a resident of the European Union, United Kingdom, Switzerland, Norway, Iceland, or another jurisdiction whose laws prohibit mandatory arbitration or class action waivers for consumers, the arbitration and class action waiver provisions in this Section 14 do not apply to you to the extent prohibited by law. In such cases, disputes shall be resolved in the courts of your usual place of residence, under the law of that jurisdiction.

15. Disclaimer of Warranties

THE APP AND SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOIDBERRY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, IMPLIED WARRANTIES ARE LIMITED TO THE MINIMUM PERIOD AND SCOPE PERMITTED BY LAW.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VOIDBERRY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, VIRTUAL ITEMS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE APP OR SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), AND EVEN IF VOIDBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VOIDBERRY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VOIDBERRY FOR THE APP IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50.00).

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD).

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Voidberry and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the App; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) your violation of any applicable law.

18. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For users in the European Union, United Kingdom, Switzerland, Norway, or Iceland, the mandatory consumer protection laws of your country of residence will apply to the extent they provide greater protection than California law.

19. Changes to These Terms

We may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms within the App or on our website and updating the "Last Updated" date. Your continued use of the App after such changes take effect constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the App.

20. Apple-Specific Terms

If you obtained the App from the Apple App Store, the following additional terms apply, and Apple Inc. ("Apple") is a third-party beneficiary of these Terms with the right to enforce them against you.

(a) Acknowledgement: These Terms are between you and Voidberry only, and not with Apple. Voidberry, not Apple, is solely responsible for the App and its content. These Terms do not provide usage rules for the App that conflict with the Apple Media Services Terms and Conditions.

(b) Scope of License: The license granted to you in Section 2 is further limited to use of the App on any Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions. The App may also be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

(c) Maintenance and Support: Voidberry is solely responsible for providing any maintenance and support services with respect to the App. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.

(d) Warranty: Voidberry is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be Voidberry's sole responsibility.

(e) Product Claims: Voidberry, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. These Terms do not limit Voidberry's liability to you beyond what is permitted by applicable law.

(f) Intellectual Property Rights: In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Voidberry, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

(g) Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

(h) Third Party Terms: You must comply with applicable third-party terms of agreement when using the App. For example, you must not violate your wireless data service agreement when using the App.

(i) Third-Party Beneficiary: You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

(j) Contact: For any questions, complaints, or claims regarding the App, contact Voidberry LLC at 5716 Corsa Ave, Suite 110, Westlake Village, CA 91362, or by email at support@voidberry.com.

21. Google-Specific Terms

If you obtained the App from Google Play, your use of the App is also subject to the Google Play Terms of Service.

22. Miscellaneous

  • Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

  • No Waiver: Our failure to enforce any provision of these Terms is not a waiver of that provision.

  • Assignment: You may not assign or transfer these Terms or any rights under them. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Voidberry regarding the App and supersede any prior agreements.

  • Contact: Questions about these Terms should be directed to support@voidberry.com.

Voidberry LLC 5716 Corsa Ave, Suite 110, Westlake Village, CA, 91362 support@voidberry.com